Frequently Asked Questions

General

Baytul-Haya is located in Oued Athmenia, Mila, Algeria and all of our orders are shipped from there.

Currently we operate entirely online, so all orders are taken through the website or through WhatsApp for our customers in Algeria. In the future we may open a retail store.

Customer Accounts

Not to worry! Please contact our Customer Service team and they will be happy to assist you. 

To better serve you, we require customers to create an account. By creating a customer account, you are able to save your cart, wishlist, and favorite products and place orders quickly and easily without having to re-enter your information. You can also view your order history and submit returns.

Baytul-Haya never sells or shares any information about you with any third party. Any information you provide to us is kept strictly confidential and is used only by us to serve you.
Since we use payment processors we also do not have access to any of your financial information such as your credit/debit card number and we also do not store any of your financial information on our end. For more details please read our Privacy Policy.

Ordering

To place an order please add the items you want to purchase to your shopping cart. You can do this by selecting the size or color of the item (if applicable) and clicking ‘Add to Cart’ on the product page. Once you’ve added all your items, click ‘Checkout’ to go through the checkout process. You will be asked to enter your address and payment information during checkout. For assistance with placing an order please don’t hesitate to contact our Customer Service Team

We take every precaution to protect our users’ information. Customers can rest assured that any personal information entered on our site is secured and encrypted. Our entire site (all pages) are secured using strong SSL encryption with the latest encryption standards (2048-Bit TLS 1.2). While on our site, you will see a lock icon next to the address bar of most Web browsers – this identifies the security status of our site.

An order confirmation is emailed immediately after you place a successful order. Usually if you don’t see your order confirmation in your inbox it has gone to your spam folder. Please check your spam folder and mark the email as safe so you don’t miss your tracking information when your order ships. If you still can’t find the order confirmation please don’t hesitate to contact us for assistance.

You may be able to cancel or change your order if it still has a pending or processing status. Please contact our Customer Service Team here or by replying to your order confirmation. We will do our best to make the changes you request. Unfortunately, if your order has already been shipped we are no longer able to make changes or cancel it.

At this time, we are unable to provide Wholesale

Our Clothing

We can’t accommodate custom orders at this time but we are constantly adding new styles so please let us know what you’re looking for and it may be something we design in the future.

Proper care of your clothing is essential to ensuring it stays in excellent shape. Please see Clothing Care for instructions on washing, drying, and ironing your clothing as well as other clothing tips.

Sizing

We aim to carry a wide variety of sizing to accommodate different heights and body sizes.

Womens’ Sizing

Most of our abayas are available in sizes 52 to 62 but we also carry size 50 and 64 in selected styles. This length range is suitable for sisters from around 4’9″ to 6 feet tall (145cm – 185cm). Since abayas are intended to fit modestly our abayas give a modest fit for most body types. We also carry selected models in slim and plus sizing for sisters who are slim-figured or plus sized. Most of our jilbabs are available in sizes 62 to 74 and we also carry size 60 in selected models.

Hijabs, Khimars & Niqabs

We carry a wide variety of lengths and sizing in our hijabs, khimars and niqabs, including the standard sizes as well as extra large and extra long styles for taller sisters or sisters looking for more coverage.

Other Clothing

We are constantly adding to our store and we would like to eventually add additional products for girls and boys In sha Allah.

 

If you are unsure about your size – don’t guess! Please contact our Customer Service Team with your measurements and we will advise you on which size to order. We would hate for you to be disappointed by ordering a size that doesn’t fit the way you want it to.

We also have a simplified Height Chart which will tell you the appropriate abaya length that corresponds to your height. Our Height Chart is based on an average body size (US sizes 8 – 14 or European sizes 42 – 48) and the size recommendation is for the abaya to fall just above the ground. If you are larger/smaller than this or are confused, please contact us and we’ll help!

Please also check out our comprehensive Sizing Information which includes details on how to measure yourself and how different styles may fit differently.

Please see our Sizing Information for detailed instructions on how to measure yourself to make sure the garment will fit

If your item doesn’t fit you may return it or exchange it for a different size. For more information please see our Returns & Exchanges

Yes of course – please contact us and let us know which measurements you need and we’d be happy to send them to you.

Our garments are ready made (not custom made to order) so we are not able to make any alterations to the garments. You can usually find a tailor or seamstress in any city to have your item altered once you receive it.

Shipping

Shipping cost to be determined

We are currently working to set up international purchasing and shipping. 

Absolutely! If you live in Algeria and would like to place and order and pick it up yourself, you are more than welcome. Please contact us on WhatsApp to arrange a local pickup.

Delivery time is to be determined

Tracking is included on all shipments except for shipments by the Small Packet Airmail service (only available to selected countries). It is specified during checkout whether the shipping method includes tracking as well as the estimated delivery timeframe for that method

Your orders will be dispatched within 1-5 business (working) days. 

Depending on the import laws of your country, it is possible that you may be charged customs, duty fees or taxes. These charges are the responsibility of the customer and not Baytul-Haya. For more information please see Shipping Information.

Payments

We are currently only accepting Cash on Delivery (COD) payments from our Algerian customers. We are working on setting up additional payment methods for our international customers.

Yes! We accept Cash on Delivery (COD) from our Algerian customers only.

We are working on setting up additional payment methods.

Returns

You are welcome to return your purchase within 45 days from when your order was shipped. Items may be returned for an exchange or refund and all returned items must still be in brand new, unwashed and unworn condition with the original tags still attached. Clearance and factory seconds items are final sale and may not be returned.

Please refer to Returns & Exchanges for our full return policy.

Shipping charges that you paid for your original order are not refundable. If you are returning for a refund only the purchase price of the item being returned will be refunded.

Please refer to Returns & Exchanges for our full return policy.

It is the customer’s responsibility to pay the shipping cost to ship the return item back to us. If you are exchanging for something else then we cover the cost to ship the exchange item back to you.

Please refer to Returns & Exchanges for our full return policy.

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